Contact Dr. Judith E. Luchsinger PH. 707.263.3280 FX. 707.263.0863 MO. 707.321.2934 EM. judy@isoqed.com

Mailing Address QED Consulting Group 1825 Hartley St. Lakeport, CA  95453

Judy is the owner and principal consultant of QED Consulting Group. Judy has held a variety of positions in management and administration over the past 30 years, and for the past 12 years has specialized exclusively in working with the food and wine industry, manufacturing and service organizations to implement world class Quality and Environmental Management Systems, with emphasis on creating ISO 9001 and ISO 14001 compliant processes. Experience in this area has included training and implementation for both ISO 9001 and ISO 14001 including internal auditor training, workforce training, GAP Analysis, pre-certification auditing and project management. Judy has also integrated the Hazard Analysis, Critical Control Points (HACCP) process, process mapping, process improvement, strategic planning, consensus facilitation, and change management into the quality consulting services provided to her clients.

She has served as consultant to the Corporation for Public Broadcasting (PBS), the Rockefeller Foundation, Motorola and Kaiser Group, Inc. In addition to working with a wide variety of industries, she is the pioneer in the application of ISO 9001 and ISO 14001 to wineries (Fetzer Vineyards, a division of Brown-Forman, and the Canandaigua Wine Company, a division of Constellation Brands, The Wine Group, Delicato, Pacific Wine Partners), to workforce development agencies (Kaiser Group, Inc.) and to relationships (The ASQ ISO 9001:2000 HANDBOOK "The Personal Business of Emotional Satisfaction").

Dr. Luchsinger has served as the main speaker and workshop leader of ISO 9001:2000 international seminars.

George Zalatan has over 30 years of Quality Management experience at Caterpillar Solar Turbines, and General Electric. He has spent his career successfully implementing quality systems and improving business processes. George was a leader of the team that won the 1998 Malcolm Baldrige award at Solar Turbines.

As an Associate Professor at San Diego State University, he spent twenty years developing and teaching courses in Manufacturing Systems and Technology and Lean Manufacturing.

In addition, George Zalatan is an independent consultant leading ISO 9001, ISO 14001 implementations and Lean/Six-Sigma improvement projects. He has provided project leadership for over 40 companies including Qualcomm, Toppan Optical Systems, Inphi Corp., K Tube, Advanced Electromagnetics, Chevron, SKF Condition Monitoring, Applied Data Technology, Sorrento Electronics, Verari Systems, Graphic Communications, Innovative Nitrogen, HM Electronics, Logicon Tactical Systems, Schumacher, Koch Membrane Systems, Asymtek, Wadkins Manufacturing and L-3 Communications.

George Zalatan worked with Solar Turbines for over 20 years, managing a group of Six-Sigma internal consultants and affecting the testing procedures for engine performance that saved the company over one million dollars. He was the leader of a process improvement team that won Solar Turbine’s President’s Award and went on to win the Caterpillar Annual Quality Award. He directed the company–wide implementation of the ISO 9001 Quality System Standard.

George earned a MBA and a BSIE from Syracuse University and is a Six - Sigma Black Belt and a Professional Manufacturing Engineer.

Stephen holds an undergraduate degree from Stanford University and graduate degrees from Boston University and Georgia State University, in Quantitative Research Methods and Health Care Administration respectively. He is also a graduate of the Intermountain Health Care (IHC) executive training program in Quality Improvement. He has over 15 years' experience in management with an emphasis on performance measurement and direction of continuous quality improvement (CQI). He currently manages member relations for Health Plan of the Redwoods in Santa Rosa, California, with responsibility for member satisfaction and regulatory/accreditation compliance with member rights and responsibilities. He also holds an adjunct faculty appointment to the University of San Francisco graduate degree program in Health Services Administration.